Last Updated: March 2026
We want you to be satisfied with your purchase. Here is how refunds and returns work at Rongtaan.
You may request a refund or exchange within [e.g. 7 days] of receiving your order. Items must be unused and in original condition with tags attached.
Contact us at info@rongtaan.com with your order details. We will guide you through the return process and arrange refund once we receive the item.
Refunds are issued to the original payment method and may take a few business days to reflect, depending on your bank or payment provider.
Sale items or customized products may have different return terms. We reserve the right to refuse refunds if items are damaged, altered, or not in resalable condition.